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preloader
2006-02-27
1/5
"This is one of worst online experiences I have had. This guys are TERRIBLE. They cancelled this order without any explanation. This was the first and last time I will ever order anything from them!!!!"

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preloader
from TigerDirect has responded
Posted Mar-01-2006

Dear Valued Customer:

Unfortunately, I have some bad news for both of us. I'm writing about the Maxtor hard drive bundle that you recently purchased from TigerDirect. That order was shipped in error. The bundle should have included a 160GB hard drive and a Cintre enclosure. Due to an error on our site, the bundle shipped with a 300GB hard drive, instead. If you ordered one of these Maxtor bundles, be advised that we have recalled the shipment. You will receive an immediate refund in the amount of the purchase, including all shipping costs. Please accept our apologies for any and all the inconvenience that this has caused you.


preloader
0/5
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preloader
2004-12-30
1/5
"Broderbund cancelled order because "legitimate", current, promo codes I entered made the product too cheap. Terrible customer service attitude. They should have sold it anyway and gained a new customer that would have bought upgrades, and other products, now I will never buy anything from Broderbund again."

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Overall quality of the company
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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