- STORE REVIEWS
- PRODUCT REVIEWS
2008-12-11
5/5
"I ordered a CPS extended warranty and had tried to registered it, but it hadn't been processed. Chris followed up with me and I had explained to him about the situation and he quickly remedied the issue I had and registered my warranty. There is no doubt in my mind that this company has raised the bar for customer service and I would definitely order from them again. This company is the real deal!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2007-10-03
5/5
"Ordered a Sony 46" XBR LCD and was given the shipping notice seven hours later. Because of the weight, they sent me another notice that it has been shipped via ABF and not DHL as originally planned. I received the TV three days later (as expected) and it arrived in perfect shape. Overall, I am extremely satisfied with the way Fry's handled the transaction and kept me well informed on the status of my order. I would definitely recommend Fry's if you are looking for buy a TV at a very good price. Thumbs up!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2006-01-21
5/5
"I am an experienced online shopper and I have never dealt with a more customer-oriented company like PC Alchemy. They have an outstanding customer support department and they have responded to every email promptly.
I had a problem with my equipment I ordered from them and contacted the manufacturer. I didn't hear back from them and still haven't so I proceeded to contact PC Alchemy. I didn't expect anything and just wanted to let them be aware about this in case there were similar cases among customers. It turned out that I was the only one and PC Alchemy offered to fix the problem for me. In the end, everything is working as good as new.
To give them a rating of a 10 is an understatement and they have earned a loyal customer."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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