- STORE REVIEWS
- PRODUCT REVIEWS
2022-11-21
1/5
Broken payment system... Horrible customer service
"I tried to place an order for EDP and when I tried to proceed with my payment their web page timed out and asked me to redo the payment as it never went through, I tried again and the same error happened 2 times. So I decided to do it the next day. I was surprised when I found that FragranceNet.com charged my card 3 times. I have been trying to reach out to the customer service by email and on the phone for the last 3 days and no one get back to me. I have tried many times and after waiting for over 2 hours on the phone no help. I will file dispute against the 3 charges with my CC company.. Horrible customer service.."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
