- STORE REVIEWS
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2021-12-18
2/5
Poor packaging and customer service
"Have been purchasing from AMS for years but recently have run into issues. For starters the free two shipping is not accurate. Even when I have paid for two day shipping I never received my items in less than 6 days. Recently purchased an electric guitar. When it arrived the headstock was snapped clean off the guitar. Perhaps an issue with the shipper, but the inner guitar box was not taped shut and the two small sheets of paper were not enough to fill the 4 inch gap between the inner box and the outer shipping box. With all that play it is no suprise the guitar broke. When I called to return it for exchange they agreed to immediately send out a replacement. When I called them two days later they told me they were waiting for the returned item. This was not what we had agreed to so I was tempted to cancel the order but decided to let them send me a replacement anyway. Days later and I am still waiting for them to send out the new guitar. Use to be happy with AMS but this will most likely be my last purchase with them. At least at Guitar Center I can pick up items I order at the store and resolve any issues face to face."
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