"This experience with Best Price Cameras has been a nightmare! I should have realized that this was a "Bait & Switch" shop when my Sales Rep refused to let me have a itemized copy of the Invoice! He said that he would walk me through the order as it now stood & "help" with several issues. He asked "You don't want these three (3) lenses do you, they have plastic lens mounts?". I asked how that could be when there is only one (1) description for each lens on their web-site & no mention is made of grey-market, inferior lens options at different prices. He said it would cost me $150 per lens to get the Canon USA lens with factory warrenty. I told him that the advertising already showed metal lens mounts & oferred USA 1-year warrenty. He said this was a different warrenty for grey-market lens. I asked IF the Canon EOS D40 which I had ordered was also grey-market & he said NO, but I would need to purchase the camera Battery & Charger separatly! He said this would be $250 extra. He then tried to sell me additional warrenties for my items & I refused. I needed to see itemized invoice & was refused! I will refuse delevery!
As of 10/11/07, I have refused delivery & returned package to sender where it was received on 10/01/07. VISA advised me to contact Best Price Cameras & request them to credit my VISA account. Best Price Cameras Manager refused to accept any responsibility for their business practices, saying less than 1% of their customers complain so 99% must be happy! I told him to credit my VISA for full amount & he refused saying I owed 10% Restocking Fee + 6% Shipping & Insurance. I told him to cancel my order & that I would turn this matter over to BofA VISA Billing Dispute Division for resolution."