- STORE REVIEWS
- PRODUCT REVIEWS
2005-03-18
5/5
"I ordered two pairs of different case fans and a power supply from Upgrade Source and utilized their free shipping option to ship to Washington, DC. I specifically selected UpgradeSource because I like to throw my home state some business, and the company's administration is located in Rhode Island.
I was very surprised to have the power supply and one set of case fans delivered the next day, and the other case fans set to be delivered the following day! Since the shipping was free, I thought it would take much longer (as it does with Amazon's free shipping).
Products arrived in perfect condition and I was extremely satisfied with the transaction."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
