- STORE REVIEWS
- PRODUCT REVIEWS
2012-01-26
1/5
"I bought 8 cables from NZXT. They sold specialty computer cables that seemed well-constructed, and I liked that. The cables were a little pricey, and free shipping would have been nice, but I sucked it up. Cost me $64 + $13 shipping. OK.
Cables all arrived relatively quickly, and appeared to be all in one piece. So far so good.
During the course of building my computer, all the cables I tried worked just fine, except for one. This was where the problems started.
I contacted them about a week and a half after the order was placed to let them know that I had a bad cable, and inquired about the replacement process. They replied a few days later with some troubleshooting steps. I replied that day to say that I tried those things, and they didn't work. Computer works without the cable installed, and doesn't work when it IS installed. They reply a week later saying that they'll take care of the RMA.
Exactly one month later, I had not heard a thing more from NZXT. I followed up with a pleasant email asking for a status request. Still no reply.
A week after that, I followed up with another, more strongly-worded email. I am writing this review 10 days after that last email, as I still have gotten no response from NZXT.
Bottom line: if what you get from NZXT works, awesome! If not, you're screwed."
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2009-09-11
3/5
"Update 10/15/2009:
A Matter of Fax just called me (for the first time in this debacle) and apologized, and I have to say, it sounded like a sincere apology. They admitted that mistakes were made, and assured me that they have been shoring up their Customer Service since then.
I'm not a big fan of forgiveness when it comes to shoddy CS, but the guy who called me did sound like if they are indeed getting their act together. He didn't come off as reading from a script (as most CS agents are wont to do). He sounded like a real person. And it sounded like real change was coming to the company. I've learned to take things like this with a grain of salt usually, but since they've reached out to me in the way that they dead (also rare), I may actually consider giving A Matter of Fax a second chance.
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A Matter Of Fax has most certainly delved below my worst expectations. My experience with them has been nothing short of horrific! From shipping the incorrect number of items, to improper refunds, lack of communication, unhelpful customer support, to broken promises, if I never have to deal with this company again, it would be too soon.
I ordered 2 toners. Only 1 arrived. After waiting 2 weeks, I emailed them to inquire why. They curtly told me that "the second toner was cancelled and refunded." That was literally the entire email. Seriously.
I had to write again for explanation, to which they again curtly responded that only 1 was available (never mind the item page STILL showed this item as IN STOCK).
I wrote requesting a manager contact me. They replied to say that "one would contact me shortly". It has now been 1 month, and I have received no call.
Finally, when the refund finally came through, they "forgot" to refund the tax as well. I had to go and ask them to do that too.
All in all, an absolutely horrible experience. Would not recommend this merchant to my worst enemy."
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2008-11-21
5/5
"I've ordered several big-ticket items from these guys over the last couple weeks, from Denon receivers to 46" LCD TVs, and I must say that for the most part, I'm impressed.
In general, orders ship out the next day (although I've had some ship out both the SAME day, and some that took 3 days). Customer service is usually pretty helpful, and there isn't usually a wait to contact them by phone.
The items arrive brand new and in perfect condition. Shipping is usually free, and FAST, particularly if you're in the North East, which is where they're located (NJ/NY)! I had a TV delivered within TWO days using free ground shipping! This blessing can also be a curse if you live in either state, since they charge sales tax there.
One little pet peeve I have with them is that if you're not shipping to your billing address, you need to add that address to your credit card, or fax a letter with your driver's license and back of CC with instructions to ship to the address. A real pain in the behind, but other than that, a most pleasurable experience.
I'd never really heard about Sixth Avenue prior to the last couple weeks, but now, I'm glad I have. With their very competitive pricing, free and fast shipping, and good customer care, I feel like I'll be shopping there a lot more often."
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2005-07-01
5/5
"I searched about the Internet for the newly-released Sennheiser PC165 headset, and came up with only a handful of stores in the US. I saw prices ranging from 100 pounds to US$250.
I stumbled upon DJMart in my search, and they had the list price as $200, but it was going for $150. So that alone was admirable -- that they could have such a new product out, at an already reduced price.
But it gets better -- they have a feature whereby you can actually negotiate the price (either via email, or via live chat)! So I chatted with Joey for a while, and after going back and forth with a few prices for a while, let's just say that I was quite pleased with the results. I was able to get the already-discounted headset at an even LOWER price!
I really am very impressed with the service and the price I was able to get today, as well as just the availability of this product. Whenever I'm in the market for pro audio devices, I will certainly make DJMart a part of my "must-shop" list."
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2005-06-28
1/5
"I bought Battlefield 2 from Outpost.com. When I pre-ordered it, the deal was that I was to get both the game and the headset. The game was released on June 20th, and I didn't get it till June 27th, but that's not the issue.
When the game arrived, it came without the headset. It wasn't in the box. I thought it might have been in the large DVD case with the game, but after opening it, it wasn't there either.
I call Outpost. The supervisor calls me back the next day -- George. He tells me that it was a limited time offer, and that they ran out. But a limited time offer means that we will stop taking orders after a limited time! Not that we'll continue to advertise it, and have ppl place orders from it, and to those who don't get, hard luck.
If they had no more, they should have contacted me and said something, and given me the option to continue with the purchase or not. Instead, they send only the game, and don't say a word.
At this point, I was thoroughly dissatisfied with Outpost, and no longer wanted the order. I was displeased with their stance and wanted to return the game. I didn't even install the game because it came with no CD KEY (that's ANOTHER issue).
Now, they refuse to return it because it was opened! Now I understand that policy, but this was just not my fault! I opened it expecting to see what I purchased, but it just wasn't there! Had they informed me that I wasn't getting the headset, then that would ahve been different, but that's not the case.
When I insisted that I return it, George (the SUPERVISOR) tells me that he will make an exception, but that I am a thief. Can you believe this?? You call customer service to clarify an issue, and they call you a thief?!
This is the last straw. I will never make another purchase from this store again."
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Ability to determine if a product was in-stock real time
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Delivering products on-time
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Delivering products damage free
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2005-06-10
5/5
"This is the second time I've bought from them, and I remain impressed. What was most spectacular this time around was that they upgraded my already-free 3-5 day shipping, to 2nd day, without me even asking them to, and with no charge!
Their prices remain outstanding, and with no shipping costs nor tax to CA, the price they advertize is the actual price you pay.
I bought an optical drive -- it was very well padded and packed, and arrived in pristine condition.
I have nothing but good things to say about this company, and I'd recommend them to anyone in a heartbeat."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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