- STORE REVIEWS
- PRODUCT REVIEWS
2020-05-27
1/5
Mother's Day Order.. STILL PENDING 5/27 - WTH
"My husband placed an order for a necklace for me for Mother's Day - placed by the necessary order by date for on time shipping for Mother's Day. The order is still in PENDING status with an update that it will not ship for another 2 months. Funny his card was charged the day of the order - and he cannot cancel without going through a lengthy process which MIGHT RESULT IN DENIAL? ... this is not a custom order...
DO NOT order from Kay. This is beyond upsetting. The poor guy tried doing something so sweet for my first Mother's Day, and he is just so disappointed. He feels bad. He shouldn't have to feel bad. Kay should have refunded him the second it wasn't delivered on time so he could go pick something else out. This is just criminal and really taking advantage of the current situation - this is NOT pandemic related it is crap customer service related.
Treat your customers better. Please approve his cancellation request and let's move on. I will report this to the BBB."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
