"I placed order for 2 costumes for my sons in September and was guaranteed delivery by Oct. 13. By October 18, it was not delivered. I called costumer service and was told that I would have them by Friday October 23 because we need it for a school project Monday October 26. I have been trying to reach them but have not been successful. Fortunately, my credit card company refunded me for the charge. I still don't have the costumes and now have this weekend to find the 2 that I need :(. I am so disappointed and have never had to deal with something like this when ordering online. If you are ordering costumes, try Amazon or any other sites instead of Buycostumes."