- STORE REVIEWS
- PRODUCT REVIEWS
2002-07-12
5/5
"Highly recommend Canoga Camera (http://www.canogacamera.com) for their top-notch service!
I was planning to buy a Canon Poweshot G2 for quite some time and did a great deal of research. After reading so many scam stories about those Brooklyn online retailers, I knew I wanted to buy from a store with good reputation. So after some comparison shopping, I decided to buy from Canoga Camera based on their good rating and the lower price they offer compared to other credible stores (B&H, Adoroma, 17th Street photo etc). And shipping is only $9(!) for UPS ground. I placed the order on Saturday Jun 17 and got a confirmation email promptly. On Monday I got another email with UPS tracking number. No hassle, no hard sell of accessories. The camera arrived on Friday with a nicely packed brand new camera with original US warranty. I really loved the camera! But one week later, I noticed a stuck pixel on the CCD. So I called Canoga and they happily agreed to exchange it for a new camera. Both the store manager Chris and the sales representative Greg were extremely helpful and courteous. They received my returned camera this Monday and shipped out a new camera on the same day. Again no hassle and no delay. What I find even more commendable is that when I mentioned their price drop of $10 from what I paid two weeks ago, they happily refunded the price difference. This is one of my best online shopping experiences and I will definitely shop again at Canoga!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
