- STORE REVIEWS
- PRODUCT REVIEWS
2018-05-14
1/5
Do not do business with the website
"I purchased a gift card on the website, which was specifically warranted to be redeemable in True Value's online store. Days later, the website goes down for 2-3 days while they implement a redesign. When the recipient tried to order through the website, they learned that in those few days since I bought it, True Value.com had changed their policy and no longer accepted the gift cards. They were still happy to sell you a gift card, but they would not honor any previously purchased one. The recipient's local store would also not take the card (per TV customer support, individual stores get to choose which programs they participate in, including gift cards), rendering it worthless. I explained this to three customer support people (two through e-mail, one by phone) who responded only with vague handbook pronouncements. The phone person was slightly more specific, telling me that they couldn't issue refunds for cards because the gift card issuance/handling was subcontracted to an outside company, although she couldn't/wouldn't give me a way to contact them! Lucky for me, I was able to get in touch on my own and get the refund.
Bottom line, individual retail stores may be great, with professional managers and helpful staff, but you should deal with them directly and not the True Value.com website. I don't know if it's dishonesty or just incompetence, but something is wrong over there."
Detailed Ratings
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