- STORE REVIEWS
- PRODUCT REVIEWS
2020-08-20
1/5
Scam and Awful company
"Already talk with my lawyer for this fraudulent people and scam company and is going to be taken care of. All you tell are lies and more lies. Already talk to the airline Air Europa various times and they assure me that you as a travel agency should refund me since we’re in a Pandemic and You know how to do it. And I’ve been waiting since May 2020. still no answer I just want this to be resolved as soon as possible. Awful Customer Service you never left me a message and if you call me maybe it was a private number or a spam number like this company, one of their Agents was very rude and won’t listened me. He don’t care about helping out or at least trying, his name I think is Bret or Brad then he was mocking me talking very slowly on purpose very unprofessional also request him to communicate with his supervisor and he denied it very rude and zero communication and customer service skills. Regarding the refund I’ve been working it out since May and haven’t been able to solve anything understanding the Pandemic and the difficult times we’re living in. Is frustrating already try the airline and the told me to call the travel agency and you should refund me, definitely the worst experience ever, the last agent I call at least was trying and in very professional manners told me that he sent an email requesting the airline to sent the refund. I’m very frustrated with this experience I know it could be better and expect my refund. Don’t know in what world you’re living."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
