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2021-09-13
1/5
"It’s been almost 4 months and my order hasn’t even been delivered yet shipped. In fact I received an email today(sept 13th) that they are near finishing May orders. My Email is First and below that is there response.
Hello again. I’m assuming no one saw my last email but what’s the status on my order #******. I was told last week by email it would be shipped early last week granted there was Labor Day. My concern now is that you guys do not actually care about customers or the fact that it’s almost been 4 months since I ordered a product. I know of Covid and rising steel prices, however this does not constitute a no response on your end. I could very easily understand if you guys were building a set of bumpers but you are not. What’s worse is that when you guys do ship it, it’ll be over 4 months and I’m willing to bet it would be 4.5 when it finally does arrive. I was told months ago it would be ready to ship via email and phone call yet that hasn’t obviously happened. On second thought how is it possible for the vehicle that inspired the company you can’t seem to make the products in reasonable time especially with you guys being around almost 25yrs. I understand now why you guys receive terrible reviews across the board. Maybe if you guys would own up to your mistakes and stop writing back to ex customers with crappy excuses the products they ordered would be delivered on time. I find it hard to believe you guys have all the time in world to write back to reviews stating “The business is bad” or “terrible products“ then claim they are fake reviews when you do a disservice to people who are in similar shoes to me. How are those reviews illegitimate? Own up to your failures and be better. I’ve tried my best to be patient but how does a business let this happen unless they are failing. You know whats some good advice, you should change “Voted by Four Wheeler magazine readers.... Top Ten All Star Manufacturers” from the signature block of your emails.
(Rocky Road Outfitters)
I do see your order in our system. These kits normally take about 6-8 weeks to build, but the demand for our 'build to order' items this year, combined with shortages and delays with US steel, has put us many months behind... obviously.
Our shop is currently close to wrappy up on May orders, so they should be pretty close to completing your bumper order. We do appreciate everyone's patience this year, it has been a challenging time for mahy industries as raw materials and supply shortages have created frustrating delays everywhere.
Once received, this bumper will last a lifetime and hopefully the long wait of the COVID-time will be a forgotten memory for you.
Thanks again and keep a watch out for our tracking email to let you know this is made and on its way!
Now here is the email I received the 1st of September almost two weeks from today the September 13th
(Rocky Road Outfitters)
We've got a few of these coming out of powder coat early next week. Yours should be able to ship as soon as they do. We'll email you tracking asap.
If they would’ve actually sent shipping details I wouldn’t be writing this review from the seat of my unfinished project... Thanks Glenn Wakefield
They have reviews from 9yrs ago with excuses familiar to what I had received.
Never buy any products whether they build in house or are a vendor of. You’ll have better luck betting on Ray Charles reading ability. Or better yet don’t count on products arriving on time."
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