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2021-09-08
1/5
Just don’t do it.
"I ordered my wedding invitations from overnight prints. They were pretty simple post cards that we just wanted to throw in the mail. We purchased 100 and they arrived 2-3 days later. 50 of them came out beautifully and 50 were cut 1 cm shorter than the post card size, which in turn cut off a few of the words. When making the post card, they made it very clear where the boundaries are and I was careful to stay in these. I also paid in additional fee to have these personally checked before printing. It was not an error with the template, they literally just cut an extra cm off the card. I reached out to have these printed specifying it was a time sensitive manner. I didn’t hear back in 48 hours so called on the phone. I was on hold 46 minutes before speaking to someone. I sent in pictures and they agreed that it was their error and would reprint. I again indicated this was time sensitive and was told they would arrive by Wednesday. On weds i got a tracking email that had them arriving on Friday by 7 pm. This was already later than I had wished considering I was leaving for vacation the following morning at 5:30 am and wanted them done before leaving. They never came and in fact were delivered the following Tuesday. I think. I’m still on vacation so haven’t seen if they’re even if good quality this time. I called for a partial refund only wanting to pay for the first 50 that arrived without defect and they refused. They offered to refund me the shipping cost for the second set of invites which was $2.
This place isn’t worth it. Horrible software when trying to make the item in the first place. Horrible customer service. I also waited on hold 46 and 38 min respectively. And they do not provide quality work that they stand behind. Save yourself the headache"
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