- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2010-01-05
3/5
"I ordered some HP printer ink cartidges as a set and was told basically all would be fresh. Also, I believe, the man said that the dates would be around two years out or something like that.
The order came ok but one cartridge box was crushed. Some of the cartriges, according to the dates, should be used within a few months. Luckily, the one that was supposed to be used the soonest, I needed right away so that one wasn't a problem but another cartridge had a date problem.
I called the company and with some difficulty in order to get the issue resolved, I finally was able to speak to a supervisor. He did resolve the issue for me by having me send the one cartridge back and they sending me a fresher one.
They did eventually send me a fresher one as they said they would but there was a delay and it was somewhat of a hassle to send the "old" one back."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2010-01-05
1/5
"At the time of purchase the product was in stock. I received a confirmation e-mail and an e-mail saying the order had shipped including a link to track it.
The following week, I checked the shipping progress and found the shipper did not have a tracking number. I called Vitadigest.com and
found that the product did not ship after all! I was told that an e-mail was sent concerning this but I never received it. (I received the two other e-mails ok.) Also, the credit card was charged even though the order was not shipped.
I asked to speak to a supervisor but I was told none was available and one would call back in or within 24 hours. I never received any call yet from a supervisor and now it is two weeks after placing the order, which I received today.
In the meantime, the person I ordered the product (which was prescribed by a physician) for ran out of the product which is rather important to take."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Favorite Stores
158208 reviews
Least Favorite Stores
195 reviews
henryp from B&H Photo-Video has responded
Posted Jan-05-2010--
Henry Posner
B&H Photo-Video