"I called to find out how I became a perks member, but before I even said anything I was met with sarcasm. I thought she just didn't like her job, but as I went further into the call the more condescending Emily became. Beware of the perks program, it come across as a discount, so it's hard to spot.
After asking for a supervisor 5 times before she transferred me, I was able to talk to Kay. He apologized and said he'd review the call. who know what will happen, but I did feel heard, finally. Thank you Kay.
But I still will never order from there again."