"I bought tickets in December for a March event. The day before the event Vivid emailed me to call urgently. They said the seller had sold my seats and they wanted to “upgrade” me to floor. I was given the impression that I had to accept or the tickers would just be canceled. I went from lower balcony row 2 to floor second section from the stage row O.
I am so unsatisfied with their service or company."