"The product I ordered did not do what it was supposed to do (multi-region DVD player). They agreed it did not do what it was supposed to do. I returned it and got refunded for the cost of the product only. I had to pay shipping both ways plus their handling fees. They refused to refund me these costs the result of them sending me a faulty product. Dealing with this company cost me nearly $100, multiple phone calls, and a lot of aggravation all for nothing in return! What a pain in the A**!"