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Updated on: 2019-12-03

1/5

EMTA modems sold by 3rd parties not supported by **** Cable.

"I purchased an EMTA Cisco modem from buyyourownmodem for my **** internet and telephone connection. When I called **** to activate it, the tech support person told me that A. The modem's MAC was flagged as "Do Not Activate" because it was a used modem that had not been returned to **** when the previous customer cancelled their service. B. They said that all EMTA modems should only be purchased from **** and not from a 3rd party seller. So I returned my modem to buyyourownmodem with the above reasons and was still charged a 20% restocking fee and told the problem was all my fault. Buyyourownmodem should at least post a warning that this EMTA modem is not supported by ****. Very poor customer service!"

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aakoch44 from buyyourownmodem.com has responded

Posted Dec-03-2019

We are very sorry to hear that the model you purchased was not accepted by your provider. However, it appears that we don't list this model to work with your provider and then if you read your providers list of approved modems then you would also see that they state that they DO NOT accept third party telephone modems. Nonetheless, you went ahead and purchased this model for your provider despite everything telling you not to as this was not an "unreturned modem" but we buy modems from several providers including Cox as they phase them out as this is an older modem and as such they may have black listed them but we have installed several of this modem on other providers of which were listed right on the items description page. So unfortunately since you purchased this model despite everything telling you not to for this provider the item was returned as was in perfect working condition but was just purchased for the wrong provider which was totally preventable. As such, you were assessed a restocking fee per our purchase terms that were presented and accepted by you in order to complete checkout to cover the costs of a preventable return. Also, listed in our purchase terms it states that you are to contact your provider BEFORE PURCHASE to make sure they will accept a model of which you also failed to do which would have prevented this mishap for all parties and saved a lot of shipping and labor costs. Please please please perform the due diligence before making purchases as there were notices all over that could have prevented this.

We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so for those who are able to read the items description page and purchase the right model for their provider they don't have any issues, unfortunately this was not the case in this transaction.

Reviewer Since Dec 2019

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