- STORE REVIEWS
- PRODUCT REVIEWS
2007-08-28
1/5
"I desise HP!!!
I ordered an HP Pavilion dv 2500t online thinking it was a great deal because it came with a 20% discount. To my surprise, the next day I received an email from HP saying my ordered had been declined. I called my credit card company; they said my transaction with HP had already been approved. With the credit card authorization number in hands, I called HP customer service. I provided HP with this information, but I was told they still could not verify my identity and that they needed some moretime to review my order. I was instructed to wait for them to call me back, but they never did. When I finally got hold of someone who could speak tangible English, I was told bluntly I had already been informed that HP would not accept my order and that I should go to a retailer store to purchase an HP product... but of course, not with the 20% discount. I was also told I could not appeal this decision, though they appreciated my interest in HP products.
Would I ever even consider buying anything from HP again? Never! Not after having been humiliated and fooled by their incompetent customer service. What a stupid company!!"
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