- STORE REVIEWS
- PRODUCT REVIEWS
2004-04-19
1/5
"Ordered an OEM board. Customer Service called me a couple of days later trying to sell me the retail board for $25 more. I informed Customer Service that I did not want the retail, and that I wanted the OEM. Customer Service finally agreed and said that the board would ship right out. Two days later I recieve a waiver form that they want me to fill out for ordering an OEM board. The waiver stated that if I did not return it in 48 hours that the order would be cancelled. Waiver was returned to them 2 hours after recieving it. Recieved an email the next day stating that my order had been cancelled. I contacted customer support who were very rude and said that it was cancelled and that was all there was to it. Said that they do not sell OEM material. Why is it advertised on pricewatch.com then???"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2004-04-14
1/5
"Ordered a system board and proc. combo from this company. Compubuzz called me and said that since I had ordered from them before, I was no longer eligible for the prices they listed on pricewatch, and that if I wanted to be eligible for those prices, I would have to buy one or more of their outrageously priced upgrade options. FALSE ADVERTISING"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
2004-02-04
1/5
"Company shipped pcmcia modem in a non-padded envelope. Modem was damaged, after email to company explaining the situation, I got this response "Hi
We sell merchandise not boxes..you choose a free shipp..." from James Leite who's role at the company I'm not sure of quite yet. Not professional, not courteous, and not well packaged."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2004-01-28
1/5
"PartsPC cancelled my order for no reason and didn't even bother to contact me. After contacting them, their company would not sell me the OEM system board that I wanted, they insisted that I purchase the retail version for $11 more. Technicians very rude."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
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