- STORE REVIEWS
- PRODUCT REVIEWS
2021-09-28
1/5
Awful customer service
"I had a bad experience with a horrible seller, reported it etsy who said their sellers are free to do whatever they want. In those exact words! So different from ebay who in my 20 years of buying from them tries to resolve complaints to the customer's satisfaction. I e-mailed a ustomer asking if she would sell a ring for a slightly lesser price -she would not but stated a higher price. Since this was a ring & sizing can be tricky buying over the internet I asked her to confirm her return policy which clearly states she accepts returns. She emailed me back with an extremely nasty email saying she was rescinding the small discount & how dare I ask about returns & should just be grateful for the discount. I asked her to reconsider she refused. I was angry but decided to order the ring at full price anyway & have a jeweler resize it at my own expense if it didn't fit. She immediately cancelled my order! For what?? I complained about the treatment I received & etsy said too bad, seller's can do what they want. What business operates like this? Ebay certainly doesn't. What if I did not receive my order or something else happened. I hate to think how etsy would respond. I am not giving them the chance. I will not be ordering from them again!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
