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2023-01-26
1/5
Customer service horrid. They send you wrong item and you pay shipping! :(
"Ordered expensive coat and they shipped a totally different coat. They made a mistake but wouldn’t refund my shipping costs to send their mistake back to them nor duty/customs of over 150$. Brutal customer service when they make a mistake. It’s happened twice so I think they have a problem in their warehouse with theft and bait and switch- you get a crap item instead of the expensive one you ordered and they could care less about making it right for customers. Never shop there again or their other companies. They used to be great now they are the worst. Can’t trust them ordering online. You won’t get what you ordered then pay to send it back. All sketchy and bad business practice."
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