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2013-08-30
1/5
"Gateway as others have said on here has the worst customer service I have experienced. About two years ago I bought a Gateway netbook through HSN. The netbook worked fine at first but after several months that is when the problems started happening. This is where the story begins to take a turn with me having to deal with their horrid customer service. The first problem is with there automated voice system. The system asks that you recite some number that is located on the bottom of the computer, It seems that no matter how clearly you speak the voice systems seems unable to recognize your voice and it takes several times before it gets the number correct. The second problem is with their tech support people when you finally able to connect to a real person you usually fine that you will be talking to some person in India that at lot of time although nice is hard to understand. The third problem as I said before is the fact that you have to spend a great deal of time navigating through their useless voice mail system before you can talk to a real person. Another problem with them is the fact that they seem to make crappy cheap products that are of poor quality. In the two years that I have had my computer I have had to send my computer in for repair so many times I lost track. Never once during the times that I have had to send it back have they ever offered to simply just replace my computer with a new one. Another problem is that shortly before the warranty was set to expire for my computer then began to agressively harras me to try and get me to extend my warranty. Becuase as I stated earlier since I had to send the computer back several times which would add up to a lot of time that I was unable to use the computer and since they refused to send me a new one I came to the conclusion that they should at least extend my warranty which they finnaly did. But they did not do this until after they first gave me the run around and passed me from person to person which took a great deal of my time. I will never buy another Gateway Computer ever again"
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