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2014-08-20
1/5
"I ordered Magna flow muffler and received a Flow master at the cost of $538.00. When I called customer service to explain that they sent me the wrong muffler. The customer service department told me that I made the mistake and that they never make mistakes taking orders. They do this every day and never make a mistake!!I
I was like well it's your word against mine either way I don't want this muffler so what can I do?. I was told that I would have to ship muffler back directly too Flow master, so apparently they never touch the parts. Cost to ship back was $132.00
I had to call multiple times to inquire about my refund. The customer service department called me to tell me now I would have to pay a $98.00 restocking fee. I said why wouldn't you tell me about the fine print restocking fee when I first ordered or when I was asking about returning the muffler. He said that it's on the bottom of the packing slip. Nothing he could do about it. I asked to talk to his manager and was told he usually in and out but I could try and get him before 3PM. Then asked me if I wanted to buy the one I originally ordered. They don't put the "U" in cUstomer service as they advertise more like the "U" in Unsatistfied cUstomers!!
Look elsewhere for your parts look for someone that actually handles your parts not just a middleman with their hand in your pockets."
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