- STORE REVIEWS
- PRODUCT REVIEWS
2012-03-02
1/5
"Trying to buy direct from Lenovo gave me a headache, mainly because of their orders being handled by some company called "Digital River".
Firstly, it's worth noting that you can pay a few pounds more for the exact same SKU depending on the route you take through Lenovo's store. Variants of the same spec can also bump the price dramatically - make sure you check every possible path through the website before placing an order.
Their website is terrible. It only works properly in Internet Explorer, which well... is painful to use. In Firefox and Opera I had the site conk out at various points.
Trying to actually buy a laptop was where the problems started. The website doesn't accept my card nor paypal; and my bank tells me it isn't bouncing any transactions. The checkout system just sucks.
After about 5 purchase attempts and 15 minutes on the phone to their call centre listening to music and eating up tons of call time, I still haven't managed to purchase a laptop.
Yet to recieve a response after a mahoosive complaint email but I might just give up, avoid Lenovo altogether and support a company that isn't going to waste my morning and actually take my money."
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