- STORE REVIEWS
- PRODUCT REVIEWS
2021-04-26
1/5
waste of time and money
"My Lorex Doorbell model LNWDB1 worked great for 2 months then never worked again. Absolutely nothing changed in my house to cause the doorbell to stop working, therefor it must have been a product malfunction. Unfortunately Lorex has refused to refund my money or replace the malfunctioned device after several hours over phone and email with the company over several days trying to resolve the issue.
At the end of the day the only thing Lorex can say is in the fine print it states "Requires a high-speed internet connection and a router (not included) for remote access. A minimum upload speed of 2 Mbps is required for the best video performance".
I do not have an upload speed of 2 megs, however, 2 megs isn't required for the product to work, it is only required for "best video performance" per Lorex...remember it did work for 2 months when first installed.
In conclusion, I'm not convinced if I had even 10 megs upload that it would still be working. How could that be the sole reason it completely doesn't work? I now have a $150 paperweight and Lorex will not stand behind its product."
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