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2023-03-07
1/5
Rip off - scam
"Mistake. The GE product web page was littered with click bait for JustAnswer with no way to get basic product information as found on other manufacturer sites. Guessing GE might have outsourced its access to tech information on its products. Paying a high fee, then after an hour wait, the 'expert' answer was to text a link to a YouTube (free) video, then ask for more money to actually 'talk'. Canceled the membership immediately, losing the pricey startup fee which notably offers no "satisfaction guarantee for refunds". I would contribute to a class action case against this scam."
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JA-Support from JustAnswer.com has responded
Posted Mar-08-2023We're sorry for any confusion with the membership offer & frustration that you may have experienced in using the service.
If you send me an email with additional information about your issue, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28