- STORE REVIEWS
- PRODUCT REVIEWS
2019-09-10
1/5
Just placed my last order with Hayneedle
"I’ve ordered A LOT of items from Hayneedle over the last two years. Two times now I’ve placed an order assuming the item would arrive on the promise date given at checkout. The previous order wasn’t something I needed right away, so I didn’t complain. The item I ordered yesterday wasn’t something I could wait over a month on. I tried to cancel the order when I received an email (over 24 hours after placing the order) stating I wouldn’t receive the item for three weeks after the original promise date. When I called customer service to cancel the order I was told they couldn’t guarantee they could cancel it. I find this ridiculous! If they had already shipped the item, I would certainly understand. If they were shipping the item within a week, I would understand. But this makes no sense to me. If I had been advised at checkout that the item wasn’t available for over a month, I would have ordered elsewhere, which isn’t an option now since they have already charged my credit card for an item that won’t be shipped for a month."
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