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Merchant Member

2021-02-14
1/5
Still haven't received
"Placed my order on Jan 22nd. Ordered for Valentine's day. I was assured by customer service chat, if you want to call it that, that I would get these well before Valentine's day. You would think 23 days would be enough time since the website said 6-9 days estimated. After 2 weeks when they had not shipped, I asked for a refund as it's coming from China and I know that takes time. Then all of a sudden after I asked for a refund a label was made, and it was too late. But just a label was made. It didn't ship for a couple days after. Anyway tomorrow is Valentine's day, And Nothing. I am beyond disappointed. I will tell everyone beware..do not buy."

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jeulia from Jeulia has responded
Posted Feb-23-2021

Hi, we understand your frustration and are sorry for the experience. We’re doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company. Anyway, your order finally arrived on Feb 14, hope you like it. Any questions or help you need, please contact us through service@jeulia.com. Thanks.