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Updated on: 2019-09-12
1/5
Terrible Customer Service
"Terrible Customer Service
9/12/19 UPDATE:
More than a week after the apology for the poor customer service I have yet to receive a credit for the charged and non-delivered software. Can't believe this company. Going to call Seagull Scientific and implore them to remove them as a vendor. Purchased what I needed elsewhere and had my software key code in less than 24 hours.
Update 9/4 5:20pm:
In fairness and keeping with trying to offer an honest review I did receive a call from Brian, I think the sales manager, of BarcodesInc after this post was uploaded with an apology for the unsatisfactory service I received. I appreciate the fact that this was done and I was assured that I would receive a credit on my VISA within a couple of days time. Thanks for trying to set things straight.
Chuck
ORIGINAL POST
Ordered BarTender Software on 8/23. Was told a Serial Key would be forthcoming soon, usually takes a couple of day. Called on 8/27 since I hadn't received an email with the Serial Key to that point. Asked to wait a couple of additional days so I figured I'd give it the week. On 9/3/2019 I still hadn't received my Key and I called to inquire why and got a run-around, I think his name was Tim. At that point, having a new bar code printer sitting with no software, I told him to cancel my order. He said fine and would issue an RMA. RMA? For what. I received nothing, nothing to send back. I questioned if I would also get an email stating my credit card would be credited for the full amount and he said yes. That day I received an RMA email but NO CREDIT. Waited a day and checked my VISA online and no credit issued. Had to call VISA to put in a disputed claim.
Take your chances folks but this seems like a rip off business and I couldn't give it even one star but that's all they allowed.
Tim, you should be ashamed.
Chuck
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9/12/19 UPDATE:
More than a week after the apology for the poor customer service I have yet to receive a credit for the charged and non-delivered software. Can't believe this company. Going to call Seagull Scientific and implore them to remove them as a vendor. Purchased what I needed elsewhere and had my software key code in less than 24 hours."
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