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2006-05-30
5/5
"I was fortunate enough to visit PCAlchemy with a friend who was picking up a video card by Will Call. After speaking with the staff there I was impressed; these guys are truely HTPC enthusiasts. As somebody new to HTPC they took time to answer my fucilade of questions and I left with two boxes full of parts to build my own HTPC. This may not be the typical internet shopping reseller review but, the fact that I got to meet the staff and they are truely nice guys is worth noting. I definitely plan to use these guys as one of my preferred vendors."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2005-12-02
5/5
"Very good service. No issues here. Order shipment was timely and Monarch sent the tracking info right away. They followed up with several e-mails making sure the transaction met all of my needs."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Favorite Stores
122 reviews
2943 reviews
