"We just placed a pen order end of May and I was expected some delays with Covid-19 business hardships. Order was placed May 23 which was a Saturday and I received proof May 28 (four business days later), received pens June 3 (8 business days total including shipping). I opted for 2 day shipping to help make sure I would get well before our event. I was really pleased with how fast we received and how nice they turned out and at a price that worked for my tight budget. Customer service response on emailed questions regarding my order was within 24 hours; friendly and helpful service. Thank you! :)"