- STORE REVIEWS
- PRODUCT REVIEWS
2013-08-27
1/5
"This is the mail I sent to the ANZ responsible of ASUS:
Dear Mr. Leon,
> >
> > I'm writing to you this feedback only in order to let you know how bad your technical support service is.
> > If you check in my service center support you will find some interesting messages.
> > On the 23-08-2013 I enquired about an ASUS Tablet VIVO smart that I had bought a couple of days before.
> > The Microsoft Office H&S' activation code did not work. MYRA XU wrote me that the solution was: 'turn ON and OFF the tablet in order to force a reset of the system, reset all drivers and reinstall everything.'
> > I am an Automation Engineer, this is just RIDICOULUS!!!! What does it mean? Is that a joke or what? The problem is the activation code and this person asked me to reset the system?? Where do you find you employees?? Do you provide a training course at all? When I told her\him exactly the same words she\he said:
> > THAT WAS JUST TO TRY.
> > What is it suppose to mean? Is it a kind of test? Are you suppose to be a technical support or a homemade-test-trial support?? This is INCREDIBLE!!!
> > On the 26-08-2013 I enquired about an ASUS K55A, I had bought a couple of months before.
> > The USB ports just stopped working,. I reinstalled the drivers, I reset the system, I tried to check in the BIOS to see if in there the devices were disabled, nothing worked, I think the problem is with the mother board.
> > I use computer to work and I asked for a quick help, I sent an e-mail on the morning of friday and I did not get any answer until monday. By the time I had already lost a couple of days work.
> > TodayAdd an event for today, monday morning, I received an answer from another great customer officer LANCE LIANG, he asked me to send the invoice of the purchase. I did it straight away and I repeited I needed help due a lost in production, so far, after more than 10 hours, I have not hear anything from him.
> > It looks to me that the only thing your customer officers do is writing:
> > WE ARE VERY PROUD YOU CHOOSED ASUS...... WE WISH YOU A GREAT DAY..... WE APOLOGISE FOR THE INCONVENIENT....
> > What a customer officer should do is to solve customer's problems rather than annoying them with silly pre-made sentences!!!
> > I'm disappointed, I bought ASUS because I though it was a good brand and the customer service was great.
> > I bought two devices and both had problems!!!
> > Furthermore you customer service is RIDICOULUS, you are not even able to provide help!!!
> > After a week I had to buy a new laptop to go ahead with my job, I bought a Lenovo and I had to set up all the system again, it took me a couple of days but at least I got a good brand finally.
> > If you would like to take back your stuff and to give me back my money I would be more than happy.
> > Anyway trust me when I say this is the last time I buy something from you.
> > Have a nice day.
> > Claudio Baldini
After 5 days I am still waiting for an RMA number.
None replied to me, it is just horrible how they threat their clients.
I will never buy again ASUS, I think DELL, ACER, all the rest are muche better than this stuff."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
