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2012-08-06
1/5
"I ordered a ladder rack from these guys over 2 months ago.. They said it would take up to two to three weeks to arrive.. When I got the ladder rack it was torn out of the box and was already used.. I refused it, I told them I am not buying a used ladder rack and that I paid for a new one and they took it back the same day that it arrived.. A week later another man from Industial Ladder CO came to my place of business to collect the ladder rack, I told him you guys already took it the day you delivered it..
The day they took it back I called Rick from Florida and told him that I refused It and that I closed out my Well Fargo card and to refund my money to a different bank that I use.. I gave him the new card# and all the information needed and he assured me that they would not return it to the old account and that they would refund my money to the other card.. I was then satisfied.. Two weeks later I called cause I have not recieved any refund and I was told that they have not even moved an inch on it.. After coplaining I finaly got them to refund the money, so they say!! After all this what do they do, they refund the money to my closed Wells Fargo account.. I am out $866.55 for the past month not to mention I still dont have a ladder rack cause Industrial Ladder has my money!!!! God only knows when and if I will ever get my money back soon!!! Going to call th BBB and file a complaint and guess take them to small claims court, they really leave me no other options!!
For anybody that wants to buy anything from this company be smart and don't!! I have been going through all this for 2 months now, its just not worth it!!!!"
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