Overall quality of the company

Value the company offers

Is committed to quality products and services

Is consumer focused

Is easy to do business with

Is trustworthy

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of checking order status

Overall product shipping and delivery process

Delivering products on-time

Ease of checking delivery status

Being updated on the exact date the delivery was sent

Being easy to reach

Overall customer service

Customer service resolving problems

Customer service being easy to reach

Customer service being trustworthy

Web site being easy to use