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preloader
2004-08-13
5/5
"Very satisfied with my 1st order from Directron.com. I placed an order for some UV spray paint and some UV cable loom on Monday morning, and received the items on Wednesday afternoon. I never actually got any kind of e-mail or tracking number to advise me that the items had shipped. I called Wednesday morning to inquire about the order status and was told that the items should ship that afternoon. Ok... no problem. I arrive home from work the same day and find a fed-ex pagage on the door step from Directron.com. Something must be a little goofy in their order tracking process, but like I said... I placed the order on Monday and received the goods on Wednesday. What more could I want? The items were packed well and were exactly as advertised. I plan on doing business with Directron in the future!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
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preloader
1/5
"Me thinks these folks are OOB... out of business. I got charged for my order (actually 2 orders because I placed a 2nd order 4 days later :( )but no movement as far as shipping. I've tried e-mailing but no response. I tried calling - but the phone was disconnected. I'll be contacting my CC company to dispute. DO NOT PLACE ORDERS WITH EXTREME ALTERATIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Follow up... 2co.com did credit my credit card for the purchases. The drill goes: open a work order with 2co.com - they forward via e-mail to Extreme Alterations. You have to allow 2 days for Extreme Alt. to reply - if no reply you re-open the 2co.com work order advising that you received no reply. At that point 2co.com e-mails Extreme Alt. and again you must wait 2 more days. So after 4 days from filing the work order you can request 2co.com to credit your card which they will do. 2co.com seems to be very legit and responds well to service requests. Kudo's to 2co.com for their assistance. DO NOT PURCHASE FROM EXTREME ALTERATIONS.com website."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Speed of web site
Web site being easy to use
Web site reliability
Helpful
Cool
Delete Review
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