- STORE REVIEWS
- PRODUCT REVIEWS
2008-12-08
5/5
"Ordered a new Macbook Pro from them over the Black Friday Sale weekend.
Pro: Order processing was smooth online - I had no problems at all. More important they don't bill until they ship!
Con: Website indicated same day shipping when in reality the office and shipping was closed for the holiday weekend. Not unexpected, but the website should be current with the shipping times.
Con: Called on Mon/Tues of the next week since the order did not indicate shipped. Turns out they were really backed up from Black Friday. This was not good as I only had a narrow window of availability to be home for pickup.
Pro: When I called and indicated the shipping problem, They bumped the shipping to Two Day for free! Delivery problem solved.
Pro: Laptop arrived on time, safely packaged and with no problems!
Pro: The customer service center was fantastic, friendly and willing to help. They sincerely met my expectations without any arguments at all. If only more Web retailers were this nice.
I would definitely shop with them again!"
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