- STORE REVIEWS
- PRODUCT REVIEWS
2004-08-11
1/5
"I have always been a compaq person and love their tech support when it comes to sending replacement parts and software. However I have found that their service has been degrading over the past couple years. My recent computer was received as a gift from a family member who saw a good deal on a CTO S4000V from compaq and got it since I am at college and constantly needing computer upgrades.
When I got the computer it worked fine until a few weeks later when it started experiencing the windows xp slow boot that a lot of people are familar with. However when I called compaq I had the worse time getting assistance (since the time my laptop was damaged by their shipping) since I am in Canada and it was purchased in the USA.
After a few days of calling and being transferred between call centers They agreed that the only thing that could be advised was a recovery and they said for some reason my hard drive was not the one it was ordered with. I told them about how i got the computer and the details of it and that no restore cds were in the packaging. The sales rep agreed that since its under warranty that she can send it for me.
I received the CDS but the hard drive mever came. I guess it was advertised with a 80 gig hd but for some reason this had a 40gig.
I thought it might be just slow courierat first, but when the restore cds failed to eliminate the slow boot I called the service center to get some more advice.
I was informed that :
1-the hard drive was not being send because it was not supposed to be covered by a warranty since the computer was purchased by someone and then given to me as a gift.
2-That they could not give me additional support because of the voided warranty.
I think we got into an argument about whether a warranty if on the machine or the person since the computer was intended for me, not the buyer.
Anyways It turned out that the hard drive was bad and western digital replaced it for me, however that did not end the slow boot. The recovery cds were supposedly the reason for the slow boot, because a store technician installed a bare copy of xp and it ran except for the drivers for all the other parts.
But the matter lies in a faulty computer that cant be serviced anymore, with a slow boot problem (5 minutes on the windows is loading blue screen) thats driving me up a wall. and a company that puts a warranty on a person not the machine"
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
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Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Web site being easy to use
2003-04-24
1/5
"TigerDirect does indeed have great prices and a large inventory, but their service, return process and customer service is indeed quite lacking and slow. I recently received my exchange, which for some reason was charged to my credit card ... again. I was told that it was because of a fault by tigerdirect. However there has been no refund as yet.
The exchanged items were not as bad as the first order. only 4/5 pieces didnt work this time. I do see some progress. However the 2 month delay of processing etc, led me to purchase another computer to get my job done, seeing that it has been delayed for 2months now. I have been unable to get RMA's from the manufacturer as requested by tiger direct since half the numbers and forms do not work. I wanted a refund to my pay pal account which one of the items was purchased but was declined. I cannot exchange until I get these authorizations from the manufacturer despite tigerdirect's 30 day return policy which doesnt seem to exist.
I first received a supposed refund but now I am told refunds arent allowed, only exchanges. So I am stuck emailing that Danny guy hoping to get through and no luck. Lets see if he responds to this quicker. Hopefully I will get my double payments refunded and these defective products replaced sometime .... soon."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Least Favorite Stores
28 reviews
25930 reviews
from TigerDirect has responded
Posted Apr-25-2003Please contact me at:
TigerDirect.com
Danny Murciano
7795 West Flagler St, Suite35
Miami, Fl 33144
Phone: (305) 415-2941 or (800) 955-1888 ext. 2941
E-mail: danny.murciano@tigerdirect.com