- STORE REVIEWS
- PRODUCT REVIEWS
2014-01-05
1/5
"I spent a lot of money on some table bases that were not delivered. The customer service reps tried to tell me I had the date and time wrong (of course I did not). Then they refused to transfer me to a supervisor, claiming they were busy catching up from the holidays and not accepting calls. I was disconnected twice; called a total of 9 times trying to find out why the scheduled delivery did not happen. I was finally told that the driver (you mean there's only ONE to make deliveries?????!!) called in sick. Yet no one called customers to reschedule. My delivery was rescheduled for Saturday by the freight company again, whose rep guaranteed me it would be done in the afternoon, so I made arrangements again to have someone available to receive the items. No show and no call - again. I cancelled my order and wrote to the leadership at Ballard in Ohio (headquarters) detailing the horrible experience - and demanded the return of my money. NEVER order from this company! I wish I had found the customer service and delivery reviews before purchasing from them. NEVER AGAIN!!!! BEWARE."
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