- STORE REVIEWS
- PRODUCT REVIEWS
2012-12-21
2/5
"Asus makes some great products, whenever I'm looking for a new device, alot of the times they are making exactly what I want. With tablets their android tablets are almost always ahead of the game, they have the right specs, software and price points. I wanted an ultrabook and the only one I could find with an IPS display and a 1080p display was an Asus ux31a which was priced decently competitively (there are cheaper ones but this wasn't ridiculous).
I bought a Nexus 7 made by them and it was the right price and the right hardware. However there were issues with the screen and build quality but nothing glaringly bad.
I recently had to send them back my UX31A ultrabook because the power supply went bad and messed up the computer. It took like 12 days and I got it back which isn't bad, they however forgot to give me my charger. I called them up and they were great and are shipping one right now. All the customer support people I talked to were extremely helpful and kind.
A while Back I also bought a motherboard for a desktop build from them and when I couldn't get it to boot up I called their support for some help. The technician helped me out with some troubleshooting steps and finally we figured it out and got the system up and running.
So I have always ended up happy with asus, sometimes they have not the best build to their products but they are always onto great things with their product lines and havn't ever given an extremely steep price either. Tech support has always been helpful and kind as well.
EDIT:
Had a horrible customer service issue since sending in my ultrabook I've had constant issues with their support. They told me to send in my ac adapter as well and I never received one in return back (though the notebook came back in a timely manner) I had to call I think 3 times before I got one actually shipped and it was like 2 weeks after I got the notebook.
Now my it is telling me that windows activation is not valid. They told me to reenter the key, but the ac adapter that they took forever to send me (which is where the product number is located) does not have a product key on it.
The customer service told me I had to recover windows and backup all my software then put it back on which is just so stupid. He went and talked to a manager and all that I got was that I shouldn't have sent in my ac adapter (which they told me to do) and I have to either buy a product key or go back out and get something to backup my information to do a recovery."
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2012-12-14
5/5
"I shopped online with them as they had a sale going on. They shipped pretty quickly and it was exactly what I wanted. I had called customer service to check up on things and they were very nice. HOWEVER I did contact the store in st.louis originally and it took like 6 calls to actually get an answer which is terrible.
overall thought I think they are improving, the website interface is still behind the times but not terrible."
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2007-10-19
2/5
"well this is the second time i placed an order with them using google checkout, the first time it wasn't to important and i just did the saver shipping which it came there in the time it said. This time, i ordered using google checkout again, not i needed this by around the 23rd of this month, in which i figured i would be fine, 3 days shipping, i have 6 business days there, but no, 4 days into my order it STILL has not shipped.
I messeged them and they said that google checkout orders sometimes take 4-5 days to process.....ok...you could have mentioned that and i would have taken 10 minutes to make an account and saved myself 3 days. totally unacceptable, any other website would have shipped out 3 days ago. nice customer service but theres things that they have to tell you."
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