"I was not sure to where I should send this email, but I'd like to express my gratitude to Paul on the phones in Customer Support. Not only did he go out of his way to assist me in selecting an appropriate DVD drive for my laptop, but he even went so far as to figure out why the original device I received from Target PC would not work. (Wrong plug type.) After located a more suitable DVD drive and arranging for it's shipment to me, he still assisted through several phone calls after listed business hours for customer service, in getting the UPS Return Label into my hands.
Paul, thank you for all your patience and assistance!
On a more general level, I'd also like to thank Target PC for their superior service in my search for the parts I needed. Your service was unbelievably quick, and the items arrived in very good condition. The selection of parts you offer online is also of top-notch quality, and your prices were quite reasonable.
When I next find myself ready for an upgrade to my machine, I will certainly come to Target PC first. Well done!"