"I recently ordered a thesis on the developments in bioscience, but the deliverable was out of date and incomplete. I have contacted customer service several times, but they have never responded, so my attempts to get answers and clarification have been ignored. This lack of attention and accountability from the customer support team has been frustrating, considering the importance of the topic and the urgency of addressing the issues in the provided material."
Hello, cynthiafrank! Thank you for sharing your experience with us! We are grateful to receive both good and negative reviews as they significantly help us to improve. We are sorry that you feel you were not assisted properly and your issue was not addressed in the way you would prefer it to be - to make it up to you, we would sincerely appreciate if you could reach out to us directly at +1 (888) 337 5415 at your earliest convenience. Thank you for your cooperation! Best regards, EduBirdie Team support@edubirdie.com +1 (888) 337 5415
RobertHoleman from Edubirdie.com has responded
Posted Jan-31-2024Thank you for sharing your experience with us!
We are grateful to receive both good and negative reviews as they significantly help us to improve.
We are sorry that you feel you were not assisted properly and your issue was not addressed in the way you would prefer it to be - to make it up to you, we would sincerely appreciate if you could reach out to us directly at +1 (888) 337 5415 at your earliest convenience.
Thank you for your cooperation!
Best regards,
EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415