- STORE REVIEWS
- PRODUCT REVIEWS
2006-04-04
1/5
"A very poor experience, ordered Photoshop CS2, at really good price, but that was all that was good. Downloaded the software, it never ran without activation, which failed everytime contacted Adobe upon activation, which was required at start up, they said it was pirated software. I sent E-mails to the support site for a week without any help, and then they deleted my E-mails and help records from the site. I am a twenty year computer tech. I can install software almost in my sleep, the support guy kept telling me I was making mistakes during install. I am out $265.00 and I can't do anything about it, write a note to warn others, these guys are crooks!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
