- STORE REVIEWS
- PRODUCT REVIEWS
2010-11-22
2/5
"I've ordered from that fish company several times a year and have never had any problem with them or there products.
Until this last weekend,I placed a large bird food order,over $150.00,with my visa debit,somehow there was a double monetary hold placed on my account,When I found this on my online banking statement,I called the customer service to alert them that I only wanted one order,and asked if they had any ideals why this could've happened.
The operater wasn't very helpful,so I spoke with her supervisor,who wasn't that helpful either.
I called my bank the following monday to report it,they gave me instructions of what I needed to do when I recontacted that phish store,I recontacted them,spoke with another person,she said that was someone else's department but that person was on the phone,I gave her the simplet three step instructions,and she said that she would get it straightened out,I ask that someone call me when this was resolved.
I had'nt heard from any one by 1pm,and I had spoken with her at 9am,so I called that fish store back,and spoke with the origanal person that I had on sunday,she sent me to another lady.
I told this lady what was going on and what my bank needed her to due,simlpy face a letterhead from their company stating to release one of the monetary charges back to my account.
This lady asked me to call the bank three way,to make sure she had all the information that she needed to fax.
I called the bank three way,spoke with the same guy at the bank,and told him that I had her three way on the other line,and she had some questions.
She talked with him,he told her,that he would have to transfer her to someone else,which he did,then she ask the lady at the bank what she needed to do,and the bank lady,told her the same three steps that I had told her after speaking with them the first time.
The lady at that fish place assured me that she would work on getting my money put back into my account.
The double charge caused another item from another company to be reclined,Which was going to cause me to acquire an overdraft fee,luckily i talked to the bank,and they didn't charge me as of yet.
I mention this because when I told the supervisor at that pet place that I may get charged an over draft fee,because they process4ed my card twice,she was very quick to tell me that it wasn't that pet place's responsibility that I acquired an over draft fee,due to them processing my card twice.
They said one was only a hold of funds,which made no sense at all.
When I told the last lady this,she said the same thing,I told her that at this time I was'nt concerned with the overcharge at that moment,That I simply wanted my money placed back into my account ,so there would be any other delined items processed through because they gad a hold on my money.
I'm mixed with my feeling on this rating,there products are good and they arrive at a reasonable time,but their customer service rates a whopping
-4.
I just pray that they get it worked out before some other little charge comes through.
I'm not that sure about them anymore.
This one mistake shouldn't taken five people on their side to correct,and someone should have been able to tell me some kind of a reason for the double charge,and at the very least,some one could've at the very least said "Oh we are sorry for this inconvience to you,and we'll get it taken care of directly".
Instead I got,"We don't kmow what happened,and if you do have any problems at your bank let us know",And We aren't resposible if you should get an over draft,because one was a charge and the other a hold.
Why would you hold the same amount that you just charged me ,was my last question to them.
"It's the system."
Whatever."
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