- STORE REVIEWS
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2018-02-24
4/5
A Better Experience
"We ordered six pieces of the Tuscan wall units in cream color for about $4200 (with the recent 25% off sale) from the web site. We never had to deal with the customer service people because the order arrived in Southern California within 10 days, two weeks earlier than the original estimate, and was delivered exactly when JB Hunt Last Mile said they would be (Hunt called the day before with a 4 hour window and they hit it right in the middle.) The correct six pieces were all there and completely assembled except for the movable shelves.
The two JB Hunt guys were polite and efficient, carefully unboxed everything, helped me look the pieces over for damage, carried all six pieces up to the second floor, and took all of the packaging with them. There was only one small bit of damage, a 10" crack in the back panel of one unit that doesn't go all the way through. It isn't very visible and we chose to accept the piece rather than wait for a replacement (we'll patch and paint it to match, no big deal.)
So...the ordering and delivery part would get a "5". But that's balanced with the 3.5 I would give the product itself.
The description of the product as "birch" isn't entirely true - the side and back panels are fairly flimsy pressboard. One of the corner units was a little warped vertically so we couldn't get both the top and the bottom to align completely with the matching unit (about 1/4" gap at the bottom). Two of the units were slightly lighter in shade than the rest (but the paint is very well and evenly applied).
On the other hand, the secretary's fold-down desk panel and its supports seem substantial and there is a built-in power supply with 3 110 volt and 2 USB receptacles. The light at the top of the secretary turns on, dims and turns off with a touch of the hinge - nice. The shelves are solid and attractive and finished on all sides. The unit presents well when assembled - it almost looks built-in. The units feel like they're sturdy and well assembled.
So... more expensive than Ikea but a lot better. Cheaper than Pottery Barn or Crate and Barrel but not as good. We think it pretty well meets its price point (more so with the 25% sale)."
