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2023-08-01
1/5
Been a customer for years, NEVER AGAIN!
"I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they assume I'm no longer waiting and disconnect me. I wasn't able to work or so much as get up to pee because they were holding me hostage on their site with the constant threat of disconnecting me. I never received any response other than that threat and telling me *I* need to continue to prove *I'M* still here, when they can't even have the decency to tell me anyone was ever coming. I had to go back to work so all that time was for nothing when I had to leave. Hundreds of dollars in past orders, exclusive to this site and this site alone, never buying from anyone else. They couldn't have the respect to even tell me to go (bleep) myself and that no one was ever coming. I had to not leave my computer or their chat window because they constantly sent random threats of closing the chat if I didn't prove I was still waiting. But they didn't respond, never attempted to respond, told me they weren't going to respond, a time they get around to responding, acknowledge my existence in any way or made any attempt to help, but did work take make my life as difficult as possible. They couldn't help me, but they could constantly keep demanding of me, prove myself, keep me there. If they put a tiny fraction of the work they use to make demands of me into helping, I would have made my order by now. They lost my business this time and in the future. I was loyal to them, but now I wouldn't take the damn glasses for free from them. It took me all of a minute to order the same pair of glasses elsewhere, without issue, and I paid nearly $100 less.
If you want a place easy to use, a place with any existing customer service, a place with fair or competitive prices, don't use Glasses.com.
If you're wondering where I found the glasses I did order, the exact same pair for nearly half the price and from a place that is quick and user friendly, it was Fashion Eyewear."
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