- STORE REVIEWS
- PRODUCT REVIEWS
2014-12-09
1/5
"Had ordered online the Kinect for the Xbox 360, and a game. Came up to a total of $39.58. Went to check out, put my card information, pressed the pay button and a notice came up that my order was declined, to check my card information. So I tried it again, maybe I eneterend in a wrong number by accident. Nope!! As it states again my order had been declined. Looked to see if the item I was trying to see was still in stock, was out of stock. Checked my account and EB Games charged me twice of $39.58 for a total of $79.16!!! So I called the customer service line. Talked to a lady in which I was told that "it is rare it happenes" but that she had seen it before and that my "account wasn't actually charged, that they just see if the customer has sufficient funds in their account." In which I had staid that my bank statement says the yes it has been withdrawn. Which the lady had replied that different banks "might think it is a purchase, and that the money should be seen put back in 5 bussiness days." Okay, well if I wasn't "actually charged" then why say that I will see my money back in my account in 5 bussiness days???"
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