- STORE REVIEWS
- PRODUCT REVIEWS
2007-12-15
4/5
"For the most part....the company is really awsome! I agree with most of the reviews I read that the prices are great. The only issue I had is a door intercom I received recently worked well for about 2 months and then just quit. The chime part decided that it didn't want to activate anymore when the call button was pushed.
I called support, was on hold for appx. 45 minutes before a live person even answered, had to switch to my cell to continue the call to avoid a rather big long distance bill. The operater was really cool about replacing it, but I have a left arm injury that's permanent and uninstalling the unit from the system it was set up in was extremely difficult and left me in a pretty high level of pain/discomfort for about 3 days..having it now as i type this actually.
The operator stated that the company wasnt able to send me a prepaid label for its return..but...the next day, a fedex label was on my email inbox..i though that was very nice of him to do since shipping costs about 25.00 one way to ship to California from Pennsylvania.
Im waiting to get the new one as we speak to try and reisntall it yet again.
well...you guys wanted the story...thats the story..............Dave"
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