- STORE REVIEWS
- PRODUCT REVIEWS
2023-12-31
1/5
many mistakes/lies
"so made an order on 11/27/23 two days later i was sent a email saying they over sold should ship with in 7 to 10 business days on day 11 i reached out to their live chat. The live chat was handled by a chat bot that didn't work but said that real people monitor the chat and jump in if needed (20 mins later no one showed). After that i was going to call them the next day but i reviewed them on the review site they have listed and the next day was contacted by there support team.
They informed me they over sold and discontinued the item and would refund my card ($94.33),and to order the newer product and they would give me free shipping. I contacted them back (shipping was free) to see if they would honor the price difference, they offered a 15% discount which put it just a few dollars more so i agreed.
After placing the order on dec 19th , thats how long it took to get to this point, they charged my card than refunded the 15% right after, but still didn't get my refund of $94.33 from the order they canceled. So i reached out again (about 10 times total now), they answered back great news we will be shipping your order soon. I contacted them back again saying this order was canceled by you guys already and was due a refund and i reordered the newer product per your instructions.
So a day or two later they got back to me said its in the shipping department nothing we can do. Now i have two packages and they expect me to PAY to ship it back to them. I would recommend that you say far far a way from this company.
ps my orders both came in the same day on 12/29/23 after a whole month if dealing with them"
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